Manager, Lease Administration
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Job Description
Manager overseeing lease administration, client reporting, database accuracy, and account operations for Cresa’s commercial real estate services. Coordinating deliverables, procedures, billing, and client satisfaction.
Responsibilities:
- Take responsibility for all aspects of service delivery for a client or group of clients
- Ensure database information is accurate and client reporting is timely
- Manage day-to-day operations between the Company and the client
- Direct and control normal daily operations for the client account
- Understand client requirements by reading and updating client contract files
- Prepare for and follow up on client meetings and propose solutions to create client satisfaction
- Ensure high data quality and timely data processing
- Maintain current document logs with minimal delinquent work
- Help train and supervise account personnel in coordination with Senior Management
- Establish and maintain documented client procedures and protocols at onboarding and quarterly as needed
- Establish and maintain client satisfaction measurements based on Service Level Agreements
- Review and deliver internal/external reports and deliverables with analysis and footnotes
- Escalate new service requests and prepare monthly billing logs
- Participate in production work as required or in place of PC/LA personnel
- Update internal systems, including network, SharePoint, and doclog
- Use CLA tools, including weekly plans, project lists, client check-ins, and monthly calls with follow-up
Requirements:
- Excellent communication skills, including strategic discussion and defending positions verbally and in writing
- Intermediate math skills, including calculating CPI increases and percentage changes
- Intermediate computer and database maintenance capabilities
- Ability to create spreadsheets and documents with analysis using Excel
- Ability to arrange and participate in meetings
- Proficiency with presentation software and business case preparation
- Bachelor’s degree from a four-year college or university, or one to two years related experience and/or training, or equivalent combination of education and experience
- Proficient with Windows software
- Proficient in Microsoft Office software, including Word, Excel, and PowerPoint
Benefits:
- Remote work / telecommuting 100% of the time
- Opportunity to learn, advance, mentor, and be recognized
- Individual and team contributions valued
- Reasonable accommodations for individuals with disabilities
- Equal opportunity employment
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