Account Specialist, High Value at Risk
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Job Description
Account Specialist providing customer service and collections for high risk accounts at BMO. Collaborating with clients on payment strategies and service activities to ensure trust and relations.
Responsibilities:
- Collaborate in the review and evaluation of delinquent, high risk, or written-off accounts
- Understand customer needs and provide collections-related sales and service
- Advise customers on payment strategies and products
- Fulfill sales and service activities in accordance with approved procedures
- Support coaching, training, quality audits, and vendor management
- Deliver exceptional customer service
- Develop rapport and instill confidence with clients
- Contact customers to manage their application status
- Execute loss mitigation processes for non-performing and high risk accounts
- Handle incoming calls professionally and efficiently
- Review accounts and analyze data to determine probability of collection
Requirements:
- Typically between 3 - 5 years of relevant experience
- Post-secondary degree in related field of study or equivalent combination of education and experience
- Knowledge of Credit Qualifications and associated credit knowledge
- Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections
- Knowledge of BMO products and services
- Verbal & written communication skills
- Collaboration & team skills
- Analytical and problem solving skills
- Influence skills
Benefits:
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
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