Practice Lead, Fraud, Trust and Safety
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Job Description
Practice Lead owning fraud and trust-and-safety consulting delivery, client confidence, and practice growth. Leading teams and advising complex organizations through FiveBy’s fully remote consultancy.
Responsibilities:
- Own the performance, health, and growth of FiveBy's fraud and trust and safety portfolio
- Own senior delivery relationships and executive client confidence across the portfolio
- Set engagement strategy, priorities, delivery capacity, team composition, and coverage expectations
- Lead major client escalations and crises
- Oversee scope, staffing, commitments, account health, and delivery risk
- Set quality standards and determine that client-facing work is accurate, complete, clear, and defensible
- Provide senior oversight on fraud strategy, program maturity, operating models, investigations, controls, and mitigation approaches
- Contribute to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions
- Provide strategic and analytical frameworks for ambiguous fraud and operational questions
- Manage, coach, and develop Client Leads and Principal Consultants
- Build a stable, high-performing team and develop future leaders
- Define and improve service offerings, delivery methods, staffing criteria, quality controls, and reusable tools
- Turn engagement lessons into intellectual property, playbooks, templates, investigation methods, fraud heuristics, and detection frameworks
- Recommend investments in tools, capabilities, and talent
- Represent the practice in leadership discussions and contribute to company strategy and resource decisions
- Identify expansion opportunities and bring them to the sales team
- Contribute fraud expertise to solution design, proposals, statements of work, and executive presentations
- Strengthen FiveBy's reputation through industry participation, relationship development, and thought leadership
Requirements:
- Fifteen or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field
- At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships and delivery outcomes
- Demonstrated experience building or leading a fraud program, team, or practice and managing experienced professionals
- Experience developing leaders, retaining critical employees, and addressing performance concerns directly and fairly
- Deep practical knowledge of fraud programs, investigations, controls, operations, and relevant fraud types
- Strong analytical judgment and ability to frame ambiguous strategic and operational problems
- Exceptional written and verbal communication, including executive-ready work and senior-client representation
- A bachelor's degree in a relevant field or equivalent professional experience
- Full-time, multi-year commitment to building FiveBy's primary growth practice
- Ability to work in the U.S. without employer visa sponsorship
- Ability to operate within a standard office environment, with or without reasonable accommodation
- Ability to travel to client sites and adapt to client-site conditions
- Regular, predictable attendance
- Ability to work outside standard business hours as business needs dictate
Benefits:
- FiveBy covers 100% of monthly premiums for individual employees for group medical, dental, and vision insurance
- Additional qualifying beneficiaries may be added at the expense of the sponsoring employee
- 401k Plan with employer matching
- 120 hours of PTO annually (pro rata for hourly employees)
- 10 paid holidays per year
- Fully remote consulting company
- Equal opportunity employer
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