Lead Business Continuity
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Job Description
Business Continuity & DR Manager building ISO 22301-aligned resilience systems for Parloa’s enterprise conversational AI. Leading continuity, disaster recovery, crisis planning, testing, and certification.
Responsibilities:
- Build, implement and maintain Parloa’s Business Continuity Management System, including business continuity, disaster recovery and crisis management plans for digital systems, operations and infrastructure
- Strengthen Parloa’s resilience and overall security posture as part of IS&T Governance
- Build the BCMS and lead it to ISO 22301 certification
- Run gap analyses and define the BCMS framework, policies, procedures and guidelines
- Lead the ISO 22301 certification process, including preparation for external audits
- Identify and prioritise critical business processes through risk models and dependency and vulnerability mapping
- Translate business impact analyses into tailored continuity strategies
- Create and maintain business continuity and disaster recovery plans with recovery objectives, resources and recovery teams
- Plan and run tabletop exercises, drills and simulations
- Evaluate exercise results, close gaps and refine plans
- Engage department heads and report progress, risks and milestones to senior management
- Define BCMS KPIs and deliver resilience training and awareness programmes
Requirements:
- Proven experience developing and testing business continuity and disaster recovery plans, including risk assessments and business impact analyses
- Solid knowledge of implementing a Business Continuity Management System according to ISO 22301
- Strong understanding of IT infrastructure, risk management and crisis response
- Structured, execution-focused way of working, including building and following a clear project roadmap
- Confident communication and presentation skills with stakeholders at all levels
Benefits:
- Equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics
- GDPR and ISO compliance, including ISO 27001, in handling sensitive information
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