Account Specialist
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Job Description
Account Specialist managing orders and providing customer support in a remote role for VF Corporation. Collaborating with sales and customers to ensure efficient order processing and delivery.
Responsibilities:
- Efficiently manage assigned orderbook by entering, revising, and releasing orders
- Provide order entry support for team members
- Provide excellent customer service by offering product specification and availability
- Assist customers with order selection and requirements
- Proactively assist customers, sales representatives, and management
- Pinpoint and investigate product/service issues
- Analyze and process requests for return authorizations and credit
- Demonstrate professional phone etiquette with customers
Requirements:
- 3+ years of experience
- Proficient PC skills including Microsoft Office
- Knowledge of SAP and Cognos reporting preferred
- Strong attention to detail
- Excellent verbal and written communication skills
- Able to work cooperatively with others across the organization
- Self-starter with a proactive working style
Benefits:
- Additional compensation awards
- Annual incentive plan
- Sales incentive or commission potential
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