Field Services Specialist – Northeast
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Job Description
Field Services Specialist implementing client adoption programs at Medline, requiring travel across the Northeast U.S. and managing onboarding for new clients.
Responsibilities:
- Under supervision, implement a program to support client adoption and adherence to operational procedures.
- Contribute to efforts to expand program reach within a designated territory.
- Assist sales partners with onboarding new clients, ensuring smooth integration, managing material collection, and overseeing overall program performance.
- Oversee preparation and shipment of materials, ensuring quality and recommending process improvements.
- Identify reprocessable items and advise stakeholders on cost-saving opportunities.
- Provide on-site support, addressing questions and optimizing workflow.
- Educate and train staff on program value and best practices.
- Conduct regular facility visits and support new client onboarding and program launches.
- Prepare reports and use data to drive targeted education and program growth.
- Manage service schedules and obtain purchase orders for reprocessed items.
- Lead training sessions for clinical staff to promote program adoption.
- Develop and monitor implementation plans, coordinating with internal teams and clients.
- Build strong relationships with clients and internal partners to ensure program success.
- Gather feedback, resolve issues promptly, and support operational needs as required.
Requirements:
- Bachelor’s degree and at least 2 years of sales or customer service related experience OR high school diploma or equivalent and at least 4 years of sales or customer service related experience.
- Additional Experience developing presentations for various audience levels.
- Willing to travel at least 50% of the time for business purposes (within state and out of state).
- Position may require lifting and pushing boxes that weigh up to 20 lbs.
Benefits:
- health insurance
- life and disability
- 401(k) contributions
- paid time off
- Employee Assistance Program
- Employee Resource Groups
- Employee Service Corp
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