Admissions Counselor
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Job Description
Admissions Counselor guiding prospective students through the admissions process at Campus. Building trust and rapport via phone, text, and email in a fully remote role based in the Phoenix area.
Responsibilities:
- Build trust and rapport with prospective students through high-energy, student-centered conversations
- Identify and troubleshoot common student challenges, whether it’s confusion about the process, readiness for college, or emotional stress
- Conduct admissions interviews that uncover each student’s goals, motivations, and potential barriers
- Guide and follow-up consistently with students through the application and enrollment process, including assistance in completing their application, steps for enrollments, and clear understanding of the Campus program, schedule, and expectations.
- Use sound judgment to help students navigate ambiguity, objections, or frustration with clarity and care
- Manage a personal pipeline, making 80+ calls daily, conducting interviews, and following up consistently via structured phone, text, and email
- Manage your daily tasks, follow-ups, and notes with precision using Salesforce and structured outreach tools
- Maintain clean, accurate documentation that supports seamless handoffs between Admissions, Financial Aid, and Onboarding
- Thrive in ambiguity, pivot often, and stay motivated and persistent despite repeated rejection or student drop-off
Requirements:
- Bachelor's degree
- Clear, confident phone communication and strong written follow-up
- Comfort with metrics and performance targets
- Familiarity with tools like Salesforce, Google Sheets, or other CRMs (or eagerness to learn)
- Proven ability to manage a high volume of outreach and follow-up
- This role is a remote position based in Phoenix, AZ. Candidates must be located in or near the Phoenix area to be eligible. Available schedules include Sunday–Thursday or Tuesday–Saturday, with working hours from 10:00 AM to 7:00 PM PT.
Benefits:
- Medical, dental, and vision insurance
- 401(k) match
- Fertility benefits via Carrot
- Flexible Time Away + paid holidays
- Opportunity to make an impact – you’ll be an integral player in bringing our vision to life
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