After-Sales Consultant – Automotive Parts Vertical
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Job Description
Post-sales consultant in automotive parts at Randoncorp, managing customer claims, warranty requests, and technical training.
Responsibilities:
- Manage customer complaints, determining whether the issue is due to improper application or a manufacturing defect;
- Be responsible for processing warranty requests in accordance with company policies and guidelines;
- Prepare the Technical Report for warranties requested by distributors and/or customers, and evaluate and negotiate the amounts charged in warranty claims;
- Oversee the receipt and shipment flow of warranty parts, performing follow-up to ensure delivery of warranty items;
- Conduct technical trainings and presentations about the company’s products for defined target audiences to promote products/brands and technical updates;
- Provide technical guidance to the team on technical activities and projects related to their processes, engaging relevant departments and contributing technical solutions;
- Develop technical documentation (product implementation and maintenance manuals);
- Prepare and consolidate information, reports, KPIs and presentations on the warranty process to support decision-making.
Requirements:
- Bachelor's degree completed in Business Administration, Engineering, or other fields relevant to the role;
- Training or knowledge in Negotiation;
- Experience in the automotive sector with Technical Assistance, Maintenance and/or Sales;
- Valid Brazilian driver’s license (CNH) - Category B;
- Availability for frequent travel within the area of operation (interior of São Paulo);
- Technical knowledge of heavy-duty vehicle maintenance (trucks/buses/semitrailers);
- Knowledge of auto parts and their application.
Benefits:
- Remote work
- Technical assistance package
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