AI Engineer
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Job Description
AI Engineer leveraging AI models to improve customer communication and market strategies at Teleport. Analyzing data and creating workflows within the product marketing team.
Responsibilities:
- Build workflows and tooling to analyze customer conversations, sales notes, support interactions, and usage data to identify patterns in customer needs and buying behavior.
- Identify emerging themes in how prospects describe their problems and how they evaluate solutions.
- Mine calls for common objections and questions, as well as messaging gaps or other opportunities to hone and clarify storytelling.
- Use AI models to analyze how Teleport communicates across sales, marketing, and documentation.
- Identify opportunities to improve clarity, positioning, and resonance with technical buyers.
- Create repeatable processes that allow marketing and field teams to continuously learn from data.
- Continuously explore Teleport’s internal data landscape to identify areas where AI can drive meaningful improvement.
- Partner with Product Marketing, Sales, Solutions Engineering, and Product teams to ensure insights translate into real-world impact.
Requirements:
- Experience working with modern AI models, APIs, and automation tools.
- Familiarity with orchestration and workflow tools such as n8n, or similar frameworks.
- Curiosity about how technical buyers evaluate infrastructure, security, and developer platforms.
- Ability to translate technical experimentation into practical tools for non-technical teams.
- Proven ability to work in highly dynamic environments where new technology changes are common.
- An engineering background, with comfort coding solutions to new problems.
- Experience building systems that analyze large datasets and produce usable insights.
- Comfort working with unstructured data including transcripts, documentation, and product telemetry.
Benefits:
- Extensive health coverage
- Annual expense budget
- Rest & recovery policies that maximize leave and your ability to recharge
- Investment in your future with retirement savings plans
- Equity in a US $1.1-bn business
- Professional development opportunities
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