Application Engineer
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Job Description
Drive technical support and training for Cimatron CAD and Mold products while collaborating with sales teams in Mexico. Oversee customer implementation projects and maintain high-quality customer satisfaction levels.
Responsibilities:
- Drive technical efforts to support the growth of direct and indirect sales of Cimatron CAD and Mold products/solutions.
- Provide high-quality technical support to our sales team during the pre-sales stage and training along with successful implementation for customers.
- Partner with the sales team to deliver product/solution technical presentations, demonstrations, and Proof of Concepts (POCs).
- Plan and conduct customer and reseller training sessions, workshops.
- Oversee and manage complex technical support cases for Cimatron CAD products/solutions.
- Communicate and mentor a team of reseller application engineers.
- Function as the voice of the customer to the product team by sharing feedback and new solution requests.
Requirements:
- Bachelor’s or master’s degree in mechanical/manufacturing engineering/tool design, or a related discipline.
- 10+ years in the CAD/CAM industry with a strong focus on mold design and manufacturing
- Hands-on Experience with Cimatron (preferred) or other equivalent CAD/CAM systems
- Knowledge of Plastic Injection Molding Flow Simulation Software (e.g., Inspire Mold) is preferred.
- Overall knowledge of CAM Programming will be an added advantage.
Benefits:
- Willingness to travel 40-50% for visits to prospects for product demos, POCs, and visit to customers for training sessions, implementations, and industry events.
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