Application Support Engineer
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Job Description
Application Support Engineer ensuring continuous operation of U.S. FinTech's mortgage platform. Troubleshooting application issues and collaborating with operations team on system maintenance.
Responsibilities:
- Provide L2/L3 technical support for production applications.
- Monitor system health, respond to alerts, diagnose incidents and drive timely resolution.
- Perform regular health checks and proactive monitoring of CSP applications.
- Participate in a rotating on-call schedule to provide after-hour support for critical application issues.
Requirements:
- Bachelor’s degree in Computer Science, MIS or related technical field required.
- Minimum 3 years of experience in an application support or similar technical role.
- 2+ years of experience supporting applications built on Java (Tomcat, JBoss) or .Net Stack.
- 2+ years of SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures.
- Working experience on Cloud Infrastructure, such as AWS.
Benefits:
- healthcare coverage
- 401k match
- PTO
- performance bonus
- a broad range of other benefits
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