Application Support Engineer, Service Reliability Engineering
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Job Description
Application Support Engineer managing infrastructure solutions to ensure reliability and scalability of critical systems at Ciena. Responsibilities include incident management, performance monitoring, and automation of tasks.
Responsibilities:
- Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
- Proactively monitor system health using performance metrics and automated tools to detect and address potential issues.
- Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime.
- Analyze root causes of system failures and implement long-term solutions to enhance system reliability.
- Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.
- Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment.
- Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing.
Requirements:
- Proven experience managing and maintaining highly-available systems, including cloud-based infrastructure.
- Proficiency in programming to automate repetitive tasks and reduce manual effort.
- Solid understanding of monitoring tools, incident management platforms, and metrics analysis.
- Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices.
- Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams.
- Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues.
- Ability to view interconnected systems holistically, anticipating the broader impact of changes and designing for resilience.
Benefits:
- Comprehensive benefits package
- Medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
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