Field Application Engineer
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Job Description
Field Application Engineer installing, troubleshooting, and training customers on Cepheid GeneXpert molecular diagnostic systems. Covering South Iberia through remote, field-based customer support and travel.
Responsibilities:
- Deliver mainly post-sale support to customers
- Oversee installation, adoption, and optimization of Cepheid GeneXpert systems within clinical laboratories across the region
- Partner with regional customers to maximize system uptime, drive adoption, and enhance the commercial value of GeneXpert systems and assays
- Conduct pre-installation site assessments
- Install instruments and configure software and connectivity
- Provide ongoing customer support during evaluation stages, after product launch, and during assay conversion
- Deliver assay training and implement hardware, software, and connectivity updates
- Monitor sites and train customers on system operation, software, reagents, and connectivity
- Perform reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations
- Resolve customer issues and coordinate with other functions on administrative and technical matters
- Manage spare parts, including car stock levels and inventory
Requirements:
- Diploma and/or Bachelor’s Degree in Engineering and Biology
- Bachelor’s Degree with experience in Diagnostic industry an advantage
- 2-3 years’ experience in health care / biomedical / handling Medical Devices or experience working with laboratory customers in the region
- Knowledge of diagnostic market
- Fluent in the local language of the region
- Strong command of English
- Knowledge of Portuguese is considered an advantage
- Ability to travel and spend around 80% on the field
- Must have a valid driver’s license with an acceptable driving record
- Ability to lift, move or carry equipment up to 27 kg
- Technical support and training experience in reagent and instrumentation for Clinical Diagnostics is a plus
- Experience with customer base within territory is a plus
Benefits:
- Health care program
- Paid time off
- Comprehensive, competitive benefit programs
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