Applications Administrator – Clarity
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Job Description
Applications Administrator providing L2 Clarity PPM administration, monitoring, access support, testing, and operational controls. Fully remote role supporting India and Philippines schedules.
Responsibilities:
- Provide L2 support for routine Clarity incidents and service requests
- Own assigned tickets through resolution or appropriate escalation
- Maintain ticket updates, resolution notes, and supporting documentation
- Perform routine Clarity administration and operational support
- Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes
- Identify failed jobs, interfaces, or scheduled processes and follow recovery or escalation procedures
- Perform data-integrity checks and operational data validation
- Support user access, permissions, application administration, and license-utilization reviews
- Assist with application configuration and testing of incidents, fixes, enhancements, upgrades, patches, and releases
- Create and execute test cases, support UAT, production-readiness checks, deployments, and post-deployment validation
- Maintain runbooks, knowledge articles, KEDB entries, standard operating procedures, and support documentation
- Participate in knowledge-transfer activities and share operational knowledge
- Support incident, request, problem, change, and release-management processes
- Assist with KPI, SLA, backlog, operational reporting, Disaster Recovery exercises, user guidance, and training materials
- Coordinate with Developers, the Team Lead, infrastructure, and other support teams on escalated issues
- Execute administrative activities in accordance with SOX controls, access-management standards, security policies, segregation-of-duties requirements, and audit procedures
- Maintain control evidence and assist with access reviews, audit evidence collection, and control testing
- Participate in 16x5 support coverage, on-call support, weekend patches, releases, deployments, and maintenance activities
Requirements:
- Bachelor's Degree plus 2 years of experience in enterprise systems administration and infrastructure support
- Degree in Information Technology, Computer Science, Engineering, Business Systems, or a related discipline
- Foundational knowledge of enterprise application support or application administration
- Basic understanding of relational databases and SQL
- Strong analytical and troubleshooting capability
- Ability to follow documented operational and change-control procedures
- Strong attention to detail and documentation
- Ability to communicate effectively with business users and technical teams
- Demonstrated ability to learn new technologies
- Ability to support scheduled weekend maintenance and participate in an on-call rotation as required
- Foundational to early-career hands-on experience with Clarity PPM administration or production application support
- Foundational knowledge of Clarity user administration, security groups, access requests, application configuration, scheduled jobs, support queues, and routine operational procedures
- Basic SQL skills for data validation, investigation, and operational support
- Foundational exposure to GEL scripting, NSQL, XOG, REST APIs, XML, web services, or Clarity integrations
- Experience monitoring batch jobs, interfaces, scheduled processes, application health, and failed-process recovery or escalation
- Experience supporting incident and service-request queues, maintaining accurate ticket updates, and following documented escalation procedures
- Experience creating or executing test cases and supporting UAT, patches, releases, and post-deployment validation
- Experience with application access administration, operational controls, documentation, runbooks, or knowledge articles
- Exposure to SOX-controlled applications, formal change control, access governance, or audit evidence requirements is preferred
- Demonstrated ability and willingness to develop Clarity technical skills in configuration, GEL, NSQL, SQL, XOG, APIs, and integrations over time
Benefits:
- Fully remote work arrangement
- Participation in a 16x5 support coverage model
- On-call support as assigned
- Structured knowledge transfer, cross-training, and progressive technical development
- Opportunity to develop Clarity configuration, SQL, GEL, NSQL, XOG, integrations, and API skills
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