Bilingual VA Medical Administrator – Personal Injury, MedPay
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Job Description
Remote bilingual medical VA coordinating Personal Injury, MedPay, attorney, and insurance workflows. Supporting patient scheduling and DOT examination lead conversion for a chiropractic practice.
Responsibilities:
- Support Personal Injury patients and coordinate PI, MedPay, attorney lien, insurance, and DOT examination workflows
- Assist with intake and coordination of new Personal Injury patients
- Collect accident, attorney, insurance, claim, case, and referral information
- Determine, obtain, document, and follow up on MedPay coverage and claim information
- Communicate with patients, attorneys, law offices, insurance adjusters, medical providers, and referral sources
- Request and track Letters of Protection, attorney liens, medical records, billing information, and missing documentation
- Handle inbound and outbound calls and provide regular business-hours and Saturday morning phone coverage
- Respond to new-patient inquiries, schedule patients, prioritize Personal Injury referrals, and follow up on missed calls and unscheduled leads
- Explain basic administrative processes and communicate professionally with patients in English and Spanish
- Perform insurance verification, insurance coordination, Workers' Compensation administrative support, and referral coordination
- Maintain accurate patient, insurance, attorney, claim, case, referral, and lead records
- Follow HIPAA and patient confidentiality requirements
- Escalate coverage, authorization, liability, or billing issues appropriately
- Conduct outbound calls, follow up on DOT examination inquiries, convert leads into appointments, and support business-development initiatives
Requirements:
- Bilingual English/Spanish – required
- 2+ years of experience supporting a U.S.-based medical practice
- Strong inbound and outbound phone experience
- Excellent English and Spanish communication skills
- Medical appointment scheduling experience
- Strong patient/customer service skills
- Experience communicating with patients by phone
- Strong organizational and follow-up skills
- Ability to handle confidential patient information
- Understanding of HIPAA and patient confidentiality
- Comfortable making outbound calls to patients, attorneys, providers, and insurance companies
- Personal Injury (PI) medical office experience strongly preferred
- MedPay experience strongly preferred
- Attorney lien / LOP experience strongly preferred
- Insurance verification or insurance coordination
- Workers' Compensation experience
- Experience obtaining claim numbers
- Experience obtaining case numbers from attorneys or law firms
- Experience communicating with insurance adjusters
- Experience communicating with personal injury attorneys
- Chiropractic office experience
- Medical records experience
- Referral coordination
- DOT examination experience
- Lead generation and conversion
- Business development
- ChiroTouch Cloud
- RingCentral
Benefits:
- Full-Time – 40 hours per week
- Monday–Friday schedule, plus Saturday morning coverage
- Hours: 10:00 AM–7:00 PM EST, Monday–Friday
- Negotiable hourly compensation determined based on experience, professional background, and relevant expertise
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