Applications Engineer II
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Job Description
Applications Engineer at Mastercam supporting customers with CAD/CAM solutions and collaboration with product teams. Ensuring successful implementation of Mastercam products and innovative customer solutions.
Responsibilities:
- Provide expert-level support to customers and channel partners by troubleshooting technical issues related to Mastercam products.
- Analyze customer workflows and recommend tailored solutions to enhance efficiency and productivity.
- Serve as a technical resource for escalated customer inquiries, ensuring timely and effective resolution.
- Collaborate with product management and development teams to provide customer feedback and insights for product enhancements.
- Test and validate new product features, ensuring compatibility and usability in real-world scenarios.
- Stay updated on the latest Mastercam releases, industry trends, and competitive solutions to maintain technical expertise.
- Assist sales teams with pre-sales activities, including product demonstrations, technical presentations, and proofs of concept (PoC).
- Work with customers post-sale to ensure successful implementation and adoption of Mastercam solutions.
- Identify opportunities to improve customer workflows and recommend advanced techniques or tools.
- Develop custom toolpaths, templates, and macros to meet specific customer requirements.
- Share best practices and innovative approaches within the Mastercam user community.
- Maintain detailed records of customer interactions, technical solutions, and best practices.
- Create knowledge base articles and technical documentation to support Mastercam users.
- Provide regular reports to management on customer trends, technical challenges, and areas for improvement.
- Partner with the Global Training Center to deliver training sessions, both in-person and online, to customers, channel partners, and internal teams on Mastercam products and best practices.
- Develop and update technical training materials, user guides, and tutorials.
- Conduct hands-on demonstrations to showcase product features and applications.
Requirements:
- Bachelor’s degree in Engineering, Computer Science, Manufacturing, or a related field, or equivalent relevant experience.
- 3 – 5 years of experience in CAD/CAM programming, manufacturing, or applications engineering.
- Hands-on experience with Mastercam or similar CAD/CAM software is required.
- Knowledge of CNC programming, machining processes, and tooling is highly desirable.
- Proficiency in Mastercam and familiarity with other CAD/CAM tools.
- Strong understanding of manufacturing processes, including milling, turning, and multi-axis machining.
- Experience with simulation software and post-processor customization is a plus.
- Familiarity with CRM tools (e.g., Salesforce, NetSuite).
Benefits:
- Customer-focused culture
- Professional development opportunities
- Collaboration with skilled team members
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