Appointment Verification & Patient Scheduling Coordinator, Cardiology
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Job Description
Remote coordinator verifying cardiology appointments and recovering overdue patient visits for a U.S. medical practice. Managing Epic records, outbound calls, recalls, and scheduling support.
Responsibilities:
- Review upcoming clinical schedules in Epic to verify appointment statuses
- Conduct high-volume outbound confirmation calls and identify reschedules and cancellations
- Document patient communications in Epic and escalate urgent patient or clinical concerns to the care team
- Identify and track overdue, canceled, or no-show cardiology patients
- Execute structured, multi-attempt outreach campaigns to reactivate and reschedule patients
- Maintain follow-up lists in Epic until visits are secured or files are formally closed
- Provide warm, persistent outreach to senior patients
- Answer incoming scheduling calls and handle reschedules and basic visit logistics
- Take clear messages, route clinical questions to cardiology staff, and follow up on pending inquiries
- Communicate clearly, professionally, empathetically, patiently, and confidently with patients
Requirements:
- 2+ years supporting a U.S. medical practice in appointment scheduling, patient recall/reactivation, and outbound confirmation calls
- Hands-on EMR/EHR experience
- Strict adherence to HIPAA guidelines
- Dedicated, quiet home office
- Noise-canceling headset
- High-speed internet
- Comfort with web-based VOIP phone systems
- Self-motivated with strong follow-through to manage large recall lists independently
- Preferred: Direct, recent experience using Epic
- Preferred: Background in Cardiology or managing care for older patient demographics
- Preferred: Bilingual English/Spanish, fluent in both languages
- Preferred: High-volume outbound calling experience paired with front-office/receptionist background
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