Patient Services Coordinator
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Job Description
Patient Services Coordinator scheduling home-health visits and coordinating patient care for Graham Healthcare Group. Managing HCHB workflows, clinical staff schedules, intake information, and weekend coverage remotely.
Responsibilities:
- Work within the Homecare Homebase (HCHB) workflow structure as directed
- Compile daily schedules of clinical staff
- Assign POD clinicians to patients under the direction of the Assistant Clinical Manager
- Assist POD personnel in coordinating patient/client services
- Serve as liaison between field staff, patients/clients, and POD personnel
- Communicate with CFSS when order approval is holding scheduling
- Complete daily tasks/workflows and communicate unresolved workflow issues to the Assistant Clinical Manager before shift end
- Process visits sent back from clinicians
- Work the required Saturday and Sunday schedule, with weekend rotation as needed
- Accumulate admissions/intake information and communicate with CFSS about possible staffing needs and concerns
Requirements:
- Homecare Homebase (HCHB) experience required
- At least one year of experience in a customer service capacity
- Minimum of two years of general office experience
- At least one year of data entry or word processing experience
- Proficiency in Microsoft Office Suite
- Ability to work every Saturday and Sunday, 8 AM–5 PM EST or CST
- Ability to work full-time, 40 hours per week
- Legally authorized to work in the United States
- Successful completion of a pre-employment drug screen
- Associate’s degree preferred
- At least one year of home health experience preferred
- Previous home health experience preferred
Benefits:
- Medical benefits: health, vision, and dental insurance
- 401K and pension with 4% employer contribution
- 15 days PTO
- Competitive pay with opportunity for advancement
- Company-paid life insurance and disability benefits
- Pre-tax FSA and HSA plans
- Generous PTO packages
- 50% tuition discounts for selected Purdue and Kaplan courses
- Flexible weekday scheduling options
- Full-time remote work
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