Patient Coordinator Assistant
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Job Description
Patient Coordinator Assistant supporting UK specialist weight-management and prescribing services. Coordinating referrals, assessments, patient communications, discharges, and healthcare administration.
Responsibilities:
- Process incoming referrals across multiple services and check eligibility criteria
- Review referral information and escalate ineligible or complex cases to the MDT
- Monitor and manage the NHS inbox, respond to GP queries, and request additional information
- Follow up on missed assessment appointments in line with protocol
- Communicate with service users via phone, email, and SMS throughout their pathway
- Follow up on outstanding forms, documentation, and incomplete tasks
- Manage queries about appointments, group allocation, attendance, and DNAs
- Process discharges in line with service protocols, including DNAs and non-engagement
- Generate and send discharge confirmation letters to service users
- Prepare and send discharge correspondence to GP practices via NHS systems
- Offboard service users from relevant systems and accurately close patient records
- Maintain accurate records across referral trackers and internal systems
- Document patient activity in line with governance and audit requirements
- Support ongoing service administration and workflow management across teams
- Work with Patient Coordinators and clinical teams within established protocols, escalation pathways, confidentiality, and data protection requirements
Requirements:
- Strong administrative and organisational skills, able to manage competing priorities in a busy environment
- Excellent written and verbal communication skills, comfortable handling sensitive conversations with patients and professionals
- High attention to detail and accuracy across data, records, and correspondence
- Ability to handle confidential information appropriately in line with GDPR requirements
- Confidence using digital systems and databases
- Ability to identify risks, blockers or mistakes and raise them promptly with the right people
- Experience in a healthcare, NHS, or patient-facing administrative role (desirable)
- Understanding of referral pathways and healthcare processes (desirable)
- Experience working with service users or clinical teams (desirable)
Benefits:
- Fixed-term contract of 6 months
- 40 hours/week
- Core service hours Monday–Friday, with occasional evening and weekend shifts as part of the rota
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