Patient Support Coordinator
Posted 6ds ago
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Job Description
Patient Support Coordinator handling patient inquiries and scheduling appointments in a fast-paced environment. Engaging with patients through calls, chat, and SMS in a remote setting.
Responsibilities:
- Work efficiently and in a professional manner utilizing multiple forms of engagement in a fast paced contact center environment
- Manage general inquiries, track appointments, remind patients of appointments
- Collect appropriate data and document all call information according to procedure
- Make multiple outbound calls per shift to patients while following a scripted questionnaire
- Meet key performance goals including call handling metrics, quality performance, and attendance
- Follow plan of care for each individual patient on a per case basis as set forth by the staff nurse
Requirements:
- High School Diploma or equivalent required
- Medical office administration experience preferred
- Medical Assistant Certification preferred
- Two year’s patient care coordination or patient scheduling role preferred
- Previous experience in healthcare environment preferred
- EMR Experience a plus
- Spanish Bilingual Preferred
Benefits:
- Comprehensive benefits package
- Competitive compensation
- Health insurance
- 401(k) plan with a company match
- Paid time off and holidays
- Professional development support
- Employee wellness resources
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