Virtual Patient Access Coordinator
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Job Description
Virtual Patient Access Coordinator coordinating benefits, reimbursement, and therapy access for U.S. patients. Supporting patients, providers, payers, and pharmacies through authorization and treatment initiation.
Responsibilities:
- Serve as a patient advocate to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP offices, payers, and specialty pharmacies
- Understand patient support needs and interaction preferences to deliver a seamless, tailored patient experience
- Help patients complete treatment as prescribed by the healthcare professional
- Provide support to patients and HCPs throughout prior authorization and appeals processes
- Educate providers and patients on relevant payer policies
- Provide support regarding each assigned patient’s coverage status
- Maintain accurate information in the designated computer system to support data integrity
- Communicate with patients, physicians, pharmacies, and third parties regarding access to care
- Conduct benefits investigation, provide program information, assess eligibility, support reimbursement, enroll patients in copay support, and transfer patients to patient assistance programs
Requirements:
- Bachelor’s degree required
- Minimum 1-2 years of industry experience with pharmaceutical or healthcare case management
- Knowledge of medical or pharmaceutical terminology
- Experience with health insurance and Rx reimbursement
- Understanding of HIPAA and privacy laws and requirements
- Maintain patient confidentiality
- Experience with Adverse Event and Product Quality Complaint reporting
- Maintain compliance with program business rules, standard operating procedures, and guidelines
- Outstanding case management is required
- Passion for learning and ability to share/communicate that passion to others
- Collaboration and follow-up skills
- Ability to work in a dynamic and culturally diverse workplace
Benefits:
- Comprehensive medical, dental, and vision coverage
- Accrued paid time off
- 401(k) with company match
- Disability and life insurance
- Paid maternity and paternity leave
- Company-paid holidays
- Recognition programs, contests, and awards
- Continuous growth opportunities through learning, leadership development, and career advancement support
- Collaborative culture
- Reasonable accommodations in accordance with applicable law
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