Patient Coordinator
Posted 18hrs ago
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Job Description
Patient Coordinator connecting patients with health services at Custom Health. Engaging with patients, ensuring smooth enrollment and onboarding processes in a remote role.
Responsibilities:
- Serve as the first point of contact for prospective patients.
- Contact referred patients and consumers who have requested more information.
- Explain Custom Health services in a clear, supportive, and professional way.
- Build trust and rapport with patients and caregivers.
- Answer questions and provide education regarding available programs.
- Deliver a positive and supportive patient experience.
- Assess patient eligibility, interest, and program suitability.
- Verify coverage and help patients understand available services and next steps.
- Support enrollment and onboarding readiness.
- Identify and address barriers that may prevent enrollment.
- Manage patient progression through qualification.
- Maintain accurate records within CRM systems and patient tracking tools.
- Organize and track patient progress through the onboarding process.
Requirements:
- 3+ years of experience in healthcare, patient coordination, customer care, social work, or a related field.
- Exceptional communication and relationship-building skills.
- Professional telephone presence and comfort managing patient-facing conversations.
- Strong organizational and time management abilities.
- Comfortable managing a high volume of patient interactions and follow-ups.
- Experience working with CRM systems preferred.
- Strong attention to detail and follow-through.
- Proficient with computers, software programs, and remote work tools.
- Comfortable working independently in a remote environment.
Benefits:
- Meaningful role in helping patients access services
- Collaborative team
- Develop valuable healthcare experience
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