Asset Management Specialist
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Job Description
Asset Management Specialist managing construction draws, delinquencies, maturities, and borrower communication. Supporting New Silver’s fintech real estate lending and servicing operations.
Responsibilities:
- Process and review construction draw requests, ensuring documentation, inspections, and disbursement approvals follow company policy
- Monitor the loan portfolio for past due payments and proactively follow up with borrowers to resolve delinquencies
- Track upcoming loan maturities and manage borrower outreach for extensions, payoffs, or refinance coordination
- Serve as a primary point of contact for borrower communication related to draws, servicing, extensions, insurance, and general loan status questions
- Follow up on insurance certificates and tax documentation, ensuring coverage remains current and compliant with loan requirements
- Coordinate with third-party servicers on payment processing, request and manage payoff requests, and reporting
- Maintain accurate and up-to-date loan records in internal systems
- Identify and escalate at-risk loans or borrower issues to the appropriate internal team
- Support ad hoc asset management projects and reporting as needed
- Tackle a range of operational tasks as needed to support the lending and servicing teams
- Identify process improvements to enhance speed, accuracy, and customer experience
Requirements:
- 1–3+ years of experience in loan servicing, asset management, mortgage operations, or a related field (real estate/lending experience strongly preferred)
- Familiarity with construction draw processes, loan servicing workflows, or borrower-facing collections is a plus
- Strong written and verbal communication skills, with the ability to manage borrower conversations professionally under time pressure
- Highly organized with strong attention to detail and ability to manage multiple loans/deadlines simultaneously
- Comfortable working in Excel and CRM/loan servicing platforms (HubSpot experience a plus)
- Self-starter who can work independently and identify issues before they escalate
Benefits:
- Be a key member of a small team
- Fast paced startup environment, global team
- Help real people succeed in business
- Unlimited vacation and sick days
- Opportunities for advancement to more senior roles
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