Associate Account Service Analyst
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Job Description
Associate Account Service Analyst managing transactional service needs for Mid-Market clients. Building client trust through efficient execution and developing product knowledge.
Responsibilities:
- serve as the primary contact for a portfolio of Mid-Market clients
- efficiently manage and process high-volume transactional casework
- troubleshoot and resolve common to moderately complex client issues
- develop a deep knowledge of systems and processes used by Mid-Market clients
- identify recurring client issues and escalate for resolution
- assist Solution Analysts with data gathering for client projects
- formally document all client communications
- collaborate closely with Solution Analysts for seamless service experience
- participate in training, coaching, and mentoring sessions
- adhere to all security policies and maintain patient privacy
Requirements:
- strong customer service and communication skills
- excel at organization and time management
- developing problem-solver comfortable investigating issues
- eager to learn and grow
- strong team player who knows when to handle an issue and when to escalate
- keen eye for detail and committed to accuracy
- adaptable and can thrive in a fast-paced environment
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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