Ongoing Analyst – CyberArk

Posted 9hrs ago

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Job Description

Participate in IAM deployments covering requirements, configuration, testing (UAT) and ongoing support while developing custom integrations and scripts. Monitor tickets, ensure SLA compliance, escalate high-impact incidents, and maintain technical documentation.

Responsibilities:

  • Participate in IAM system implementations across the full lifecycle (Requirements, Development/Configuration, Testing, Acceptance/UAT, and Support).
  • Customize integrations between systems (APIs, JSON, XML, Swagger, etc.).
  • Develop scripts (Java, Python, etc.) for solution customizations.
  • Create and maintain up-to-date technical documentation (blueprints, operational procedures).
  • Support tool updates and upgrades.
  • Monitor the status and progress of support ticket resolutions.
  • Ensure service delivery within the contracted SLA.
  • Escalate high-impact incidents to the appropriate levels.
  • Keep clients informed about the status and progress of support activities.
  • Continuously research new technologies and improvement methodologies.

Requirements:

  • Operating systems: Basic knowledge of microcomputing including Linux and Windows Server, networking, and security.
  • Java: Ability to understand, develop, and modify Java code.
  • Linux: Knowledge of and ability to use basic Linux server commands.
  • LDAP: Knowledge of LDAP protocols.
  • JDBC: Experience with SQL Server databases.
  • Currently enrolled in or graduated from a higher education program (Bachelor's/Technologist) in a Technology-related field.
  • Basic knowledge of identity management.
  • Intermediate English.

Benefits:

  • Comprehensive health insurance with no co-pay (SulAmérica).
  • Dental insurance (SulAmérica).
  • Annual bonus of up to 3 salaries, subject to performance evaluation.
  • Life insurance.
  • Gympass/WellHub membership.
  • Meal and food allowance (total R$895.00 to be allocated across both cards).
  • Transportation voucher.
  • Childcare assistance.
  • 50% monthly subsidy for English or Spanish classes.