Analyst II, Fraud Claim Investigations
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Job Description
Fraud Claim Investigations Analyst responsible for investigating credit card fraud to mitigate losses. Collaborates across teams to enhance fraud strategies, policies, and procedures.
Responsibilities:
- Investigates and analyzes credit card fraud dispute cases to mitigate financial losses and protect the Bank from fraudulent activity.
- Reviews and assesses credit card application risk indicators, correlating fraud-related flags to identify potential application fraud and emerging patterns.
- Conducts in-depth research on complex cases, including merchant activity and suspicious transaction behavior.
- Maintains comprehensive and well-documented case records, ensuring research finding and investigative conclusions are clearly articulated and supported.
- Communicates fraud analysis, investigative findings, and case determinations through digital channels and collaborative team discussions.
- Manages daily workflow by processing assigned queues, reports, and case tasks in a timely and accurate manner.
- Provides research support and account action recommendations, including potential account revocation, to front-line fraud prevention teams.
Requirements:
- Bachelor’s degree required, four (4) years’ experience may be accepted in lieu of a degree.
- Two (2) years of loss or fraud prevention experience or three (3) years of card service experience is required.
- Experience in operations, collections, anti-money laundering, or fraud is preferred.
- Experience with common banking vendors, platforms and portals preferred.
- Experience working in data environments and familiarity with programming languages such as SQL is preferred.
- Strong understanding of credit card purchase and payment behaviors, with the ability to identify suspicious activity and intent.
Benefits:
- Medical, Dental, and Vision (plus much more)
- 401(k) Plan with Company Match
- Short- & Long-Term Disability
- Wellness Programs
- Group Life and AD&D Insurance
- Paid Vacation, Sick Days and bank Holidays
- Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition
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