Associate Implementation Project Manager – Clinical
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Job Description
Implementation Project Manager planning and executing dental software projects. Focusing on customer satisfaction and managing multiple implementations successfully.
Responsibilities:
- Serve as a primary point of contact for both internal and external customers during all phases of the implementation project to achieve defined success, including the recognition and handling of escalated customer issues.
- Set appropriate customer expectations.
- Ensure timely and effective customer service expectations are met and/or exceeded at all times.
- Manage multiple/simultaneous implementation projects.
- Resolve advanced customer escalations.
- Track all correspondence and completed tasks to provide accurate record of account/project history.
- Professionally establish strong working relationships with other people and teams.
- Recognize and provide input into process improvement.
- May participate in special projects or other duties as assigned.
Requirements:
- Typically 1 to 3 years of related professional experience.
- Typically a Bachelor's Degree or global equivalent in related discipline.
- General proficiency with tools, systems, and procedures
- Basic planning/organizational skills and techniques
- Basic analysis and problem solving skills
- Basic verbal and written communication skills.
- Clinical experience in Dental preferred.
Benefits:
- Medical, Dental and Vision Coverage
- 401K Plan with Company Match
- Paid Time Off (PTO)
- Sick Leave (if applicable)
- Paid Parental Leave
- Short Term Disability
- Income Protection
- Work Life Assistance Program
- Health Savings and Flexible Spending Accounts
- Education Benefits
- Worldwide Scholarship Program
- Volunteer Opportunities
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