Associate Release of Information Technician
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Job Description
Providing customer service in a fast-paced health care information environment for Sanford Health. Interacting with customers and handling requests for patient health information.
Responsibilities:
- Interact with customers by phone or in person, providing prompt and courteous service.
- Professionally handle requests and inquiries for patient health information.
- Identify and assess customer needs, verify understanding of requests, and follow through as promised.
- Process requests in a timely and efficient manner.
- Ensure any issues that arise are resolved promptly, thoroughly, and courteously.
- Provide excellent customer service by being attentive, respectful and professional at all times.
- Safeguard and protect the patient's right to privacy.
- Maintain strict confidentiality of patient information in compliance with HIPAA and state and federal regulations.
- Work comfortably with frequent interruptions.
- Able to multitask and handle multiple priorities.
- Work with a high level of accuracy.
Requirements:
- High school diploma or equivalent preferred.
- Associate's degree in Health Information Technology or other healthcare field preferred.
- Must have 2 years of customer service experience either working with customers both in person and via phone required.
- Healthcare experience is preferred.
- Prior work experience in health information management (HIM) Department related to record maintenance completion or release of information preferred.
- Ability to type a minimum of 35 words per minute.
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