Training Services Coordination and Logistics Associate III
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Job Description
Learning administration associate supporting Conduent’s client training and data management services. Entering LMS data, handling ServiceNow requests, and providing helpdesk support remotely from Malaysia.
Responsibilities:
- Provide learning administrative services to support client learning and data management needs
- Perform data entry as it relates to learning administration
- Enter training data into learning management system (SuccessFactors)
- Manage requests using request management system (ServiceNow)
- Ensure client standard operating procedures, processes and service level agreements are maintained
- Identify and troubleshoot discrepancies and issues
- Escalate issues to Manager for resolution
- Perform a dual role in data processing and technical helpdesk support
Requirements:
- Must be at least 18 years of age or older
- Preferably a high school diploma and above
- Must be able to submit a background check and drug test
- Must be able to work 8 hours daily from 8PM to 5AM, Mon to Fri on night shift supporting U.S. time zone
- Entry level for Bachelor’s degree or 2 years of successful working experience
- Experience in a learning organization
- Training administration (preferred but not required)
- Customer service
- Knowledge of and experience with learning management systems (preferred but not required)
- Experience in Microsoft Office suite
- Team-oriented but self-motivated and able to work with minimal supervision
- Demonstrated attention to detail, strong quality focus, and well organized
- Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem-solving skills
- Client focused to build and maintain professional working relationships
- Ability to remain flexible and adaptable to constant change
- Effective oral and written communication skills with clients, leadership and team members
- Good communication skills (English)
- Must be able to perform a dual role in data processing and technical helpdesk support
- Good experience on Microsoft Excel & other Microsoft applications
- Fresh graduates are encouraged to apply and training to be provided
Benefits:
- Full-time employment with benefits day one including paid holidays
- Paid Training
- Fully remote position
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