Charitable Giving Support Associate
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Job Description
Remote donor-relations associate supporting nonprofit fundraising callers for RSC Virtual Staffing. Handling donation requests, donor information, routine questions, and campaign documentation.
Responsibilities:
- Welcome callers responding to nonprofit fundraising campaigns
- Identify whether callers wish to donate, pledge, or request assistance
- Explain approved contribution procedures
- Capture donor contact details accurately
- Assist with authorized donation transactions
- Confirm information before submitting requests
- Answer routine questions using campaign-provided resources
- Document caller concerns requiring additional assistance
- Follow applicable privacy and quality requirements
Requirements:
- High school diploma or GED
- Six months or more of remote customer-service experience OR at least one year of onsite customer-service experience
- Clear verbal communication
- Strong active-listening skills
- Accurate data-entry skills
- Basic computer proficiency
- Ability to work across multiple systems while communicating
- Dependable and professional work habits
- Quiet, dedicated workspace at home
- Windows 11 computer
- Minimum 8GB RAM; 16GB recommended
- USB noise-canceling headset
- Wired high-speed internet
- Direct Ethernet connection
- Quiet and distraction-free workspace
- Required certification must be completed before servicing
- Eligibility may depend on experience, location, equipment, background requirements, and certification results
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections cannot be used
Benefits:
- Independent contractors select from available servicing intervals
- Campaigns may provide daytime, evening, and nighttime servicing intervals
- Remote work opportunity
- Contractors manage their own schedules and accept commitments
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