Associate Server Tech Services Engineer
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Job Description
Associate Server Tech Services Engineer ensuring server health and infrastructure availability through remote diagnostics and collaboration across global teams.
Responsibilities:
- Ensure the health of our server infrastructure.
- Remotely diagnose and resolve hardware and Layer 1/2 network issue.
- Collaborate with ISPs, field technicians, and internal teams to minimize downtime and maintain platform availability.
- Diagnose and coordinate server hardware repairs and manage hardware assets.
- Troubleshoot basic network issues (Layer 1 & 2) and escalate as needed.
- Collaborate with ISPs, vendors, and field engineers to resolve issues and return faulty equipment.
- Work closely with hardware engineering to identify recurring hardware faults.
- Track hardware failure trends & proactively report findings.
- Document operational processes and recommend improvements.
- Build expertise in Akamai's server architecture and tools.
Requirements:
- Have bachelor's degree in technology field & experience with server hardware & fault diagnosis.
- Have understanding of networking (IP, DHCP, VLANs, TCP/IP, DNS) & with server components (HDD, RAM, RAID, etc.).
- Have hands-on with Linux/Unix CLI and OSI Model fundamentals.
- Possess good analytical and troubleshooting skills & excellent communication and stakeholder management.
- Shift coverage is for Thursday to Monday
- Able to script in Python or Perl
Benefits:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
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