Associate, Service Delivery Management
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Job Description
Advanced Associate managing HR workflows, certifications, offboarding, accommodations, and reporting. Supporting Pearson’s online K-12 education solutions through remote service delivery administration.
Responsibilities:
- Maintain and update internal application records, ensuring accuracy and consistent tracking of changes and progress
- Monitor employees’ certification status and update certification information in HRIS
- Post and manage job openings in UKG, ensuring each position is created correctly and includes all required information
- Assist with offboarding by coordinating required tasks, updates, and documentation
- Process and manage accommodation request workflows through completion
- Compile and submit monthly reports identifying missing or incomplete training
- Prepare monthly board reports using collected data, maintaining completeness, accuracy, and deadlines
- Rename and organize employee files according to established naming conventions and process requirements
- Perform other duties as assigned
Requirements:
- Graduate of a 4-year course (preferably human resources management or psychology courses)
- With at least a year of corporate work experience (work experience in an HR shared services setup is an advantage)
- Must be open to a temporary assignment (9 months), starting November 2026 through July 2027
- Amenable to work on a night shift schedule (8PM-5AM Manila Time) from Monday to Friday
- Ability to maintain and update internal application records with strong attention to detail, ensuring accurate tracking of changes and progress
- Ability to monitor employees’ certification status and enter/update certification information in HRIS accurately and consistently, on time, with no errors
- Ability to coordinate multiple offboarding-related tasks and documentation requirements, ensuring timely updates and a smooth transition for departing employees
- Ability to manage accommodation request workflows, ensuring requests are processed properly, tracked, documented, and resolved in accordance with requirements
- Ability to compile monthly missing training reports and monthly board reports with completeness, accuracy, and adherence to deadlines, and to perform administrative file renaming/organizing according to established naming conventions
Benefits:
- Competitive salary & benefits
- Remote work (Pearson office is open 24/5 in case you would like to work on-site)
- Fixed weekends off
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