Mortgage Servicing Specialist II
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Job Description
Mortgage servicing specialist monitoring sub-servicers, collections, foreclosure, bankruptcy, and escrow compliance. Supporting borrowers and branches for SWBC, a financial services company.
Responsibilities:
- Provide support and assistance in all aspects of loan servicing.
- Monitor third-party service providers by reviewing, researching, and documenting loan-level activities to ensure investor/regulatory compliance.
- Research and answer borrower and branch questions related to loan servicing.
- Monitor and review mortgage sub-servicer’s early collection efforts for compliance with investor/regulatory requirements and contract SLA’s.
- Research and respond to borrower/branch inquiries related to servicing.
- Review mortgage sub-servicer’s loss mitigation efforts for compliance with investor/regulatory requirements and contract SLA’s.
- Review loans referred to foreclosure to determine compliance with investor/regulatory requirements.
- Review loans in bankruptcy to determine whether all steps were performed timely and according to investor/regulatory requirements.
- Review FHA and conventional insured mortgage claims made by the sub-servicer for accuracy and completeness.
- Review escrow analyses to determine causes of escrow shortages and overages.
- Review monthly invoices from the sub-servicer.
- Review customer service requests to the sub-servicer for timeliness and accuracy of responses to borrowers.
- Develop and maintain reports on sub-servicer monitoring and inquiries to document review activities.
Requirements:
- Some college courses in Accounting, Bookkeeping, Business, related field and/or equivalent work related experience.
- At least four to five (4-5) years’ progressive responsibilities in mortgage loan and collections servicing experience.
- Experience in default/foreclosure/bankruptcy preferred.
- Strong working knowledge of mortgage lending regulations to include FNMA/FHLMC servicing guidelines.
- Strong ability to focus on details, demonstrate accuracy, and maintain a high level of confidentiality.
- Strong knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities.
- Excellent communication (verbal and written), organization and interpersonal skills in order to interact professionally and effectively with all staff, borrowers, and financial institution personnel.
- Basic understanding of Accounting principles and the ability to perform math calculations.
- Ability to accurately create documents using Microsoft products such as Word and Excel and be able to quickly learn specialized software.
- Strong organization and prioritization skills in order to work on multiple tasks simultaneously.
- Strong analytical and research skills in order to evaluate and resolve problems.
- Ability to operate office equipment including a calculator/number pad by touch, copy machine, fax, computer, and all appropriate printers.
- Able to sit for long periods of time compiling data, entering and updating information, and other sedentary duties.
- Able to lift and carry 10-20 lbs. of copy paper, computer equipment, or other office materials and supplies.
- Able to climb and stoop with filing, researching, and other related activities.
- SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
- SWBC does not hire tobacco users as allowed by law.
Benefits:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
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