Auto Claims Adjuster
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Job Description
Auto Claims Adjuster resolving non-injury claims for CSAA Insurance Group, a AAA personal-lines insurer. Investigating liability, negotiating settlements, and guiding members through claims.
Responsibilities:
- Handle non-injury auto claims
- Verify and explain coverages
- Conduct liability investigations and advise customers of liability decisions
- Set expectations about the claims process
- Obtain police reports and witness statements
- Coordinate with adjusters from other insurance companies
- Keep members informed of claim status
- Investigate, evaluate, negotiate and settle auto and property damage claims
- Manage a diary system and claim inventory within state compliance guidelines
- Open claims and obtain information and loss details from insureds, claimants and other involved parties
- Explain policy coverage and appropriate follow-up actions
- Document claim files and send correspondence
- Communicate with customers and repair facilities
- Ensure compliance with state regulations, policy provisions and standard operating procedures
- Arrange, handle and pay for repairs, rentals, towing, total losses and storage
- Apply estimating standards to minor- to moderate-complexity claims
Requirements:
- High School Diploma/GED or 2 years of experience in a customer-facing virtual environment leveraging internet, phone and chat features
- Capability to train and perform the job in a remote setting and meet work-from-home requirements
- May require Adjuster's license as required by state
- 2+ years of customer service experience in a fast-paced setting
- Property and Casualty industry experience preferred
- Flexibility to work any shift during 24/7 operating hours, including evenings, weekends and holidays
- Outstanding interpersonal and strong computer navigation abilities
- Ability to handle several tasks simultaneously
- Bilingual a plus
- Ability to travel as needed for divisional/team meetings and other in-person meetings
- Must have authorization to work indefinitely in the United States
- CSAA does not provide visa sponsorship
Benefits:
- Paid 6-week virtual training combining classroom and hands-on job training
- Annual bonus eligibility / company-wide annual discretionary bonus of up to 5% of eligible pay through the Annual Incentive Plan (AIP)
- 401(k) with a company match
- Career growth and development opportunities with leaders and mentors
- Remote-first Flexible Workplace / Home-Flex roles
- Flexibility to work from various locations including CSAA offices
- Employee resource groups and volunteering opportunities
- Reasonable accommodations for qualified applicants and employees with disabilities or other limitations
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