Auto Property Damage Claims Adjuster
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Job Description
Claims Adjuster at insurtech Reserv automating claims processes with a focus on technology-driven solutions. Addressing customer needs through effective claims management and coordination.
Responsibilities:
- Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
- Gather necessary information from customers to initiate the claim and determine the appropriate course of action
- Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
- Coordinate the repair, if necessary, for the property damage
- Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
- Communicate and coordinate with involved parties regarding negotiations and settlement
- Provide input for continuous development best practices, and process improvements
Requirements:
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Experience with handling real property damage, this is not required but encouraged
- Minimum of 1 year experience with insurance claims and/or customer service
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
Benefits:
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want.
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
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