Senior Workers' Compensation Claims Specialist, Supervisor
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Job Description
Claims Specialist providing high quality claims handling oversight and expertise at Creative Risk Solutions. Responsible for managing teams and ensuring effective claims resolution processes.
Responsibilities:
- Provide high quality claims handling oversight and expertise for all CRS customers
- Adjudicate claims during staffing shortages, investigate, and negotiate settlements
- Monitor and document claim files, focusing on Coverage, Investigation, Reserves, Plan of Action, Legal, and Medical Management
- Assist staff in managing litigation claims, ensuring timely responses
- Ensure appropriate staffing, including hiring and terminations
- Coach team members on workflow, processes, customer service, and client consulting
- Conduct performance reviews, set goals, and hold employees accountable
- Analyze performance data to implement necessary changes
Requirements:
- 5+ years of adjusting property and casualty claims, including litigated claims
- Prior agency, loss control or carrier experience preferred
- Prior supervisory experience preferred
- Active state specific Workers Compensation License required or the ability to acquire license within three months of hire
- Extensive knowledge of General and Auto Liability or Workers Compensation coverages and application in job duties
- Knowledge or ability to learn multiple state insurance regulations; pass state licensing exams
- Strong grasp of claims principles, practices, and insurance coverage interpretation
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Paid Parental Leave and supportive New Parent Benefits
- Company paid continuing Education & Tuition Reimbursement
- 401k Profit Sharing
- Generous time off practices in addition to paid holidays
- Paid Volunteer time off and employee matching gifts to charities
- DE&I programs
- Consistent merit increase and promotion opportunities
- Discretionary bonus opportunity
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