Automotive Flying Doctor Technician – Freelancer Contract
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Job Description
Flying Doctor Technician providing on-site automotive diagnostics and repair support, especially for electrical buses, across Serbia. Managing escalated cases and technical reporting for MSX’s vehicle-manufacturer clients.
Responsibilities:
- Manage escalated technical cases from front-line support
- Validate information, perform deep-dive analysis and define corrective actions
- Provide remote and on-site support to dealers and technical teams
- Ensure timely and effective vehicle repair, especially involving electrical buses
- Produce structured technical reports for OEM and internal stakeholders
- Highlight risks, trends and areas for improvement
- Monitor activity KPIs including case ageing, recurrence and fix-it-right-first-time
- Flag early warning signals on product or process issues
- Contribute to the technical knowledge base and best practices
- Support continuous improvement of Level 1 agents and workshops
Requirements:
- Strong automotive technical background with experience in diagnostics and complex repair (dealer, workshop or OEM environment)
- Proven ability to analyze technical data, fault codes and log files to identify root causes and recurring issues on vehicles
- Capable of translating OEM technical documentation, wiring diagrams and procedures into clear repair instructions for workshops
- Good verbal and written communication skills in English
- Able to explain complex technical topics in an understandable way
- Team player with proactive attitude, logical and inquisitive mindset
- Able to operate in multi-market, multi-stakeholder environments
Benefits:
- Competitive salary
- Freelancer contract
- Company car and assets
- A dynamic, international working environment
- Flexible working methods
- Monday–Friday working pattern
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