Auxiliar de Atendimento ao Cliente, CS
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Job Description
Customer Service Assistant at Grupo Nunchi connecting candidates with job opportunities through effective communication. Ensuring a personalized experience for all candidates, enhancing their job search journey.
Responsibilities:
- Monitorar e responder ativamente o WhatsApp corporativo, e-mails e telefone, garantindo tempo de resposta ágil (SLA baixo)
- Realizar a primeira abordagem com candidatos, validando informações básicas e agendando entrevistas para os clientes
- Prestar suporte aos clientes corporativos (empresas), atualizando status de vagas e alinhando agendas de forma profissional e diplomática
- Manter o sistema (CRM/ATS) e as planilhas de controle rigorosamente atualizados com o status de cada vaga e candidato
- Organizar a agenda dos recrutadores, conciliando horários entre candidatos e clientes, resolvendo conflitos de horário com rapidez
Requirements:
- Ter ensino médio completo
- Experiência prévia em customer success, relacionamento ou suporte
- Desenvoltura em comunicação por vídeo, voz e escrita (WhatsApp)
- Domínio de ferramentas digitais (Google Workspace, agendamento de reuniões via google, Planilhas)
- Habilidade com uso de IA aplicada ao atendimento
- Experiência com gestão de indicadores de sucesso (churn, NPS, engajamento)
- Conhecimento no uso do clickup
- Ensino superior em andamento ou concluído em Comunicação, Psicologia, Administração ou áreas afins
- Cursos de aperfeiçoamento voltado a área de CS e/ou comportamento humano
- Capacidade de mudar o tom de voz e o vocabulário instantaneamente
- Habilidade para contornar situações de pressão ou negativas de forma leve e educada
- Organização Extrema: Gostar de processos, checklists e de manter a "casa arrumada" digitalmente
- Perceber nas entrelinhas a necessidade real da pessoa do outro lado da linha
- Conseguir fazer multitarefas (responder chat e checar agenda) sem perder a atenção aos detalhes
- Não levar reclamações para o lado pessoal e manter a calma em dias caóticos
Benefits:
- Cultura voltada ao incentivo de crescimento
- Dayoff no aniversário
- Liberdade para atuar de forma remota
- Contato com vários clientes diferentes, ampliando sua experiência profissional
- Empresa com utilização de tecnologia e cultura de inovação para otimização de processos
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