AVP, Digital Marketing Strategy – Innovation
Posted 5hrs ago
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Job Description
AVP of Digital Marketing Strategy managing growth-focused campaigns for Global Connected Living at Assurant. Collaborating with cross-functional teams to enhance consumer engagement across digital touchpoints.
Responsibilities:
- Develop digital and content strategies for priority verticals, client types and customer journeys, ensuring alignment to LOB strategy, client and consumer objectives.
- Define digital channel and content strategies across consumer touchpoints, including web, mobile, social, email, paid media and partner/client-owned channels.
- Partner with Growth Marketing, IT and Marketing COEs to prioritize and sequence work, ensuring efficient and effective allocation of resources and budget.
- Oversee development of digital and content strategy briefs, frameworks, playbooks and tools that guide planning and execution across teams.
- Define the content strategy, components and channel guidance needed to support priority consumer journeys across LOB-owned platforms, client-owned touchpoints and broader digital channels.
- Lead digital and content strategy for key LOB-managed consumer platforms, partnering with Growth Marketing, IT, UX/UI and other teams to prioritize enhancements, guide execution and improve performance.
- Partner with Growth Marketing and IT in support of product launches, growth initiatives, platform or site enhancements.
- Establish and track key performance indicators (KPIs) to evaluate success of digital marketing initiatives and optimize performance.
- Partner with internal research teams and external partners to conduct research to uncover insights and better understand customer needs for key consumer audiences.
- Develop and maintain buyer personas and journeys for Consumer audiences to inform digital and content strategies and plans.
- Lead marketing message testing to understand message resonance, clarity, comprehension and effectiveness with target audiences.
- Lead marketing research to inform consumer digital and content strategies, including journey design, content development, campaign strategy, personalization and experience optimization.
- Lead digital sales enablement pilots as the LOB subject matter expert, partnering with Enterprise Marketing, IT, CX, Innovation, Growth Marketing and other teams to test and scale AI-enabled personalization, digital assisted selling and other capabilities that improve consumer engagement, conversion and growth.
- Conduct small-scale pilots to test new marketing ideas, campaigns or channels.
- Monitor and evaluate pilot projects for scaling across clients and/or verticals.
- Partner with Growth Marketing, Data Analytics, IT, CX, Product and Operations teams to develop reporting and dashboards to inform digital marketing decisions, strategies and recommendations.
- Analyze and report on marketing performance, providing best practices, insights and recommendations for optimization.
- Develop content strategies and messaging frameworks that guide how Connected Living engages consumers across priority journeys, channels and touchpoints.
- Define what content, tools, templates and experience components are needed to support consumer acquisition, onboarding, engagement, claims, servicing, retention and cross-sell/upsell.
- Partner with Growth Marketing, IT, UX/UI and Marketing COEs to translate content strategies into digital requirements, experience recommendations and channel-specific guidance.
- Establish content governance standards, including content ownership, reuse, localization, approval workflows, measurement and ongoing optimization.
- Develop templates, playbooks and guidance that can be adapted across key accounts, verticals, products and regions.
- Manage and maintain consumer messaging frameworks, content architecture and channel guidance to ensure consistency, relevance and effectiveness across touchpoints.
- Partner with Enterprise Marketing and technology teams to ensure content is structured, governed and supported by the right marketing technology.
Requirements:
- Bachelor's degree in Marketing, Advertising, Business Administration or other related field
- 15+ years relevant experience in marketing with strong focus in digital marketing, consumer marketing, e-commerce, marketing research and analytics.
- 10+ years with direct management experience leading a team of marketers.
- Direct experience with developing, executing and measuring successful digital marketing & content strategies.
- Direct experience with managing digital and traditional marketing efforts and channels from concept through to production.
- Experience with all types of traditional and digital media channels including paid advertising, owned channels, social, email, web, mobile, partner/client-owned channels and emerging digital platforms.
- Excellent people skills; ability to build relationships, navigate cross-functional teams and internal/external resources.
- Comfortable working in matrixed environments.
- Desire to work in a fast-paced environment with complex and changing market dynamics.
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Wellness programs















