AVP, Digital Marketing Strategy – Innovation

Posted 5hrs ago

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Job Description

AVP of Digital Marketing Strategy managing growth-focused campaigns for Global Connected Living at Assurant. Collaborating with cross-functional teams to enhance consumer engagement across digital touchpoints.

Responsibilities:

  • Develop digital and content strategies for priority verticals, client types and customer journeys, ensuring alignment to LOB strategy, client and consumer objectives.
  • Define digital channel and content strategies across consumer touchpoints, including web, mobile, social, email, paid media and partner/client-owned channels.
  • Partner with Growth Marketing, IT and Marketing COEs to prioritize and sequence work, ensuring efficient and effective allocation of resources and budget.
  • Oversee development of digital and content strategy briefs, frameworks, playbooks and tools that guide planning and execution across teams.
  • Define the content strategy, components and channel guidance needed to support priority consumer journeys across LOB-owned platforms, client-owned touchpoints and broader digital channels.
  • Lead digital and content strategy for key LOB-managed consumer platforms, partnering with Growth Marketing, IT, UX/UI and other teams to prioritize enhancements, guide execution and improve performance.
  • Partner with Growth Marketing and IT in support of product launches, growth initiatives, platform or site enhancements.
  • Establish and track key performance indicators (KPIs) to evaluate success of digital marketing initiatives and optimize performance.
  • Partner with internal research teams and external partners to conduct research to uncover insights and better understand customer needs for key consumer audiences.
  • Develop and maintain buyer personas and journeys for Consumer audiences to inform digital and content strategies and plans.
  • Lead marketing message testing to understand message resonance, clarity, comprehension and effectiveness with target audiences.
  • Lead marketing research to inform consumer digital and content strategies, including journey design, content development, campaign strategy, personalization and experience optimization.
  • Lead digital sales enablement pilots as the LOB subject matter expert, partnering with Enterprise Marketing, IT, CX, Innovation, Growth Marketing and other teams to test and scale AI-enabled personalization, digital assisted selling and other capabilities that improve consumer engagement, conversion and growth.
  • Conduct small-scale pilots to test new marketing ideas, campaigns or channels.
  • Monitor and evaluate pilot projects for scaling across clients and/or verticals.
  • Partner with Growth Marketing, Data Analytics, IT, CX, Product and Operations teams to develop reporting and dashboards to inform digital marketing decisions, strategies and recommendations.
  • Analyze and report on marketing performance, providing best practices, insights and recommendations for optimization.
  • Develop content strategies and messaging frameworks that guide how Connected Living engages consumers across priority journeys, channels and touchpoints.
  • Define what content, tools, templates and experience components are needed to support consumer acquisition, onboarding, engagement, claims, servicing, retention and cross-sell/upsell.
  • Partner with Growth Marketing, IT, UX/UI and Marketing COEs to translate content strategies into digital requirements, experience recommendations and channel-specific guidance.
  • Establish content governance standards, including content ownership, reuse, localization, approval workflows, measurement and ongoing optimization.
  • Develop templates, playbooks and guidance that can be adapted across key accounts, verticals, products and regions.
  • Manage and maintain consumer messaging frameworks, content architecture and channel guidance to ensure consistency, relevance and effectiveness across touchpoints.
  • Partner with Enterprise Marketing and technology teams to ensure content is structured, governed and supported by the right marketing technology.

Requirements:

  • Bachelor's degree in Marketing, Advertising, Business Administration or other related field
  • 15+ years relevant experience in marketing with strong focus in digital marketing, consumer marketing, e-commerce, marketing research and analytics.
  • 10+ years with direct management experience leading a team of marketers.
  • Direct experience with developing, executing and measuring successful digital marketing & content strategies.
  • Direct experience with managing digital and traditional marketing efforts and channels from concept through to production.
  • Experience with all types of traditional and digital media channels including paid advertising, owned channels, social, email, web, mobile, partner/client-owned channels and emerging digital platforms.
  • Excellent people skills; ability to build relationships, navigate cross-functional teams and internal/external resources.
  • Comfortable working in matrixed environments.
  • Desire to work in a fast-paced environment with complex and changing market dynamics.

Benefits:

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
  • Wellness programs