Bilingual Commissions Administrator
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Job Description
Bilingual commissions administrator processing insurance commissions, adjustments, and inquiries for Foresters Financial. Managing reports, repayments, and compensation accuracy across French- and English-speaking advisers.
Responsibilities:
- Prepare weekly and monthly commission runs and reports
- Perform compensation adjustments based on policy changes
- Ensure commissions are paid out correctly and investigate inconsistencies
- Provide commission information to internal and external contacts
- Input data accurately into the system
- Track information and assist with debt collection processes of agents and agencies
- Handle commission debt repayments from agents and agencies
- Respond to and efficiently and accurately resolve daily telephone and email inquiries regarding compensation issues
- Meet established service level standards
- Perform other duties as required
Requirements:
- College Diploma or equivalent work experience is required
- Post Secondary degree or equivalent field experience is an asset
- 1-2 years of experience in Insurance Industry is required
- Fluently bilingual in both French and English (written and verbal)
- Strong analytical and problem-solving skills
- Good mathematical skills
- Intermediate to advanced knowledge of Microsoft Excel
- Excellent written and verbal communication skills in French and English
- Strong attention to detail and accuracy
- Accounting and bookkeeping background would be an asset
- Strong ability to multi-task under pressure and time constraints to meet various deadlines
- Able to respond to constantly changing needs and schedules and organize and prioritize workload
- Decisive with good judgment and decision-making skills
- Well-developed problem-solving and analytical skills
- Accurate keyboarding skills with good working knowledge of Word and Excel
- Ability to work within the hours of Insurance Operations (8:00 am–8:00 pm)
- Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLAs
Benefits:
- Discretionary variable incentive plan for eligible employees, subject to individual and company performance
- Accessible candidate experience and recruitment accommodations
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