Bilingual Consumer Collector
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Job Description
Bilingual Customer Service Specialist at ARMStrong Insurance Services handling B2B collections and documentation. Responsible for negotiating claims’ resolution and managing disputed invoices.
Responsibilities:
- Communicate with businesses via the telephone and written correspondence
- Complete activities such as phone calls, internet searches, third-party report reviews, etc., to obtain reliable contact information
- Maintain minimum account work standards as assigned by Management.
- Negotiate claims' resolution with insurance carriers, attorneys, and responsible parties
- Establish agreements for lien releases
- Establish monthly payment contracts
- Prepare investigative correspondence
- Acquire background information, when necessary
Requirements:
- Customer Service experience is REQUIRED
- Exercise independent judgment
- Negotiate settlements
- Basic proficiency with Microsoft Office, data entry, and strong computer skills, Excel preferred
- Critical Thinker
- Strong attention to detail and goal-oriented
- Ability to deescalate adverse situations
- Strong interpersonal, communication, and organizational skills
- Dependability
Benefits:
- Benefits package with health, dental, vision, life, and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
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