Bilingual Client Intake Specialist – Remote Success Coordinator, English/Spanish
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Job Description
Bilingual Client Intake Specialist providing support in English and Spanish for U.S.-based clients. Handling inquiries, data entry, and scheduling while working remotely from Mexico.
Responsibilities:
- Act as the professional and personable voice of the company for all inbound inquiries
- Provide seamless support in both English and Spanish
- Take ownership of routine administrative tasks and data entry
- Collaborate with on-site office staff for complex scheduling
- Maintain excellence and identify ways to improve the customer journey
Requirements:
- 100% Bilingual Fluency in English and Spanish (written and verbal)
- Proven ability to build immediate rapport over the phone
- High sense of ownership and self-starter initiative
- High-speed internet and professional camera/video setup
- Previous experience supporting U.S.-based clients in a remote capacity.
Benefits:
- Health insurance
- Professional development opportunities
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