Bilingual Guidance Consultant – Clinical EAP Intake and Triage
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Guidance Consultant providing clinical support for emotional health via telephonic communication. Engaging with clients to provide well-being resources and referrals to licensed professionals.
Responsibilities:
- Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor.
- Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
- Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction.
- Educate client about resources, eligibility, and services with a positive and professional approach.
- Maintain complete and accurate documentation of cases within our proprietary database.
- Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery.
- Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
- Other duties as assigned.
Requirements:
- Master's degree in Social Work, Counseling, or Psychology required.
- Exceptional communication skills, with strong focus on customer service
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
- Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization.
- High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.
- Bilingual Spanish required.
Benefits:
- Full benefits package, including Paid Time Off (PTO)
- medical
- dental
- vision
- 401(k) with match
- robust EAP
- wellness program
- and much more
Similar Jobs
Telehealth Scribe, Bilingual Spanish
Remote Telehealth Scribe assisting providers with patient documentation and care management via telehealth interactions. Role emphasizes technology use and team collaboration in healthcare delivery.
Associate, Everyday Banking – Bilingual, Mandarin/Cantonese
BMO Associate advising customers on credit and lending strategies while managing service activities in a contact centre environment. Conducting sales activities and providing insights on personal banking products.
Patient Engagement Specialist, Bilingual Spanish
Patient Engagement Specialist responsible for new patient acquisition at HarmonyCares, a leading provider of in-home primary care services. Engage eligible patients and facilitate scheduling of appointments.
Bilingual Client Intake Specialist – Remote Success Coordinator, English/Spanish
Bilingual Client Intake Specialist providing support in English and Spanish for U.S.-based clients. Handling inquiries, data entry, and scheduling while working remotely from Mexico.
Bilingual Psychiatric Nurse Practitioner
Bilingual Psychiatric Nurse Practitioner providing remote psychiatric and substance use disorder treatment. Services provided through telemedicine to patients across the US with a focus on equitable care.
Bilingual Nurse Case Manager – French/English
Bilingual Nurse Case Manager at McKesson coordinating patient care and education for specialty therapies. Supporting adherence through direct clinic and home interactions, ensuring smooth access to treatment.
Clinical Psychologist – Bilingual, Licensed in Texas, Geriatric, Virtual
Bilingual Clinical Psychologist providing telehealth services for older adults. Focused on evidence-based psychotherapy and flexible scheduling.
Clinical Psychologist – Bilingual, Licensed in Maryland, Geriatric, Virtual
Clinical Psychologist providing geriatric telehealth therapy for Sailor Health. Join a mission-driven team transforming senior mental health care with unparalleled flexibility and support.
Clinical Psychologist – Licensed, Bilingual, Geriatric, Virtual
Bilingual Clinical Psychologist providing telehealth therapy for older adults at Sailor Health. Focus on providing compassionate care while managing flexible scheduling and minimal admin work.
Part Time Registered Dietitian, Bilingual Spanish Preferred
Registered Dietitian providing remote nutrition counseling for patients in a medically tailored meal program. Ongoing contract with flexible hours and full training provided.
Consultant, Bilingual English & Spanish – Supply Planning
Consultant (Bilingual English & Spanish) in Supply Planning at Coca-Cola managing supply chain operations. Analyze data to support decision-making and implement risk management strategies.
Client Editor, Bilingual French/English
Client Editor at Cision working to ensure effective distribution of client press releases. Providing support and recommendations based on clients' engagement and communication needs.
Bilingual Caseworker – French
Caseworker managing patient and provider support in Canada for Cencora's pharmaceutical services. Handling call-center programs, case management, and collaboration with healthcare providers.
Patient Engagement Specialist, Bilingual Russian
Patient Engagement Specialist responsible for new patient acquisition for HarmonyCares. Reaching out to eligible patients to explain services and schedule appointments.
Storefront & Window Estimator, Bilingual – Spanish/English
Estimator focusing on storefront and window systems to support U.S. clients. Performing accurate takeoffs and ensuring clarity in project scope coordination.
Storefront & Window Draftsman – Bilingual, Spanish/English
Draftsman specializing in storefront and window systems producing accurate shop drawings for clients. Collaborating with project managers and ensuring compliance with architectural plans.
Psychiatric Nurse – Bilingual, English/Spanish
Psychiatric Nurse providing telemedicine care to mental health patients across the United States. Work autonomously while collaborating with an interdisciplinary team to support recovery goals.
Bilingual Behavioral Health Care Manager
Behavioral Health Care Manager coordinating patient care for virtual behavioral health services through Collaborative Care. Delivering evidence-based treatments and managing care plans with primary providers.
Spanish Bilingual Registered Dietician, Clinical Trials, Telehealth
Registered Dietician providing telehealth nutritional support and dietary advice for clients. Responsibilities include assessments, counseling, and maintaining client records while working remotely.
Bilingual Medical Receptionist, English & Spanish Proficiency
Medical Receptionist supporting a health practice remotely with patient coordination and front-desk responsibilities. Requires experience in a medical setting and strong HIPAA compliance.