Bilingual Contact Center Supervisor
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Job Description
Contact Centre Supervisor overseeing day-to-day operations of call centre agents. Leading team development and crisis management support in a healthcare-focused environment.
Responsibilities:
- Daily supervision of a team to meet departmental and corporate objectives
- Provides management oversight to assure that team members are in adherence with established departmental schedules and company policies
- Monitors and evaluates inbound/outbound calls and provides coaching to improve service quality, performance, and productivity
Requirements:
- Bilingual: English & French required
- 3+ years’ directly supervising & leading a customer service/call center team
- Experience with CX One and Workforce Management Tools
- Proficient using PC technology software programs such as Microsoft Word, Outlook, Excel
Benefits:
- Health insurance
- Flexible work hours
- Professional development
- Paid time off
- Remote work opportunities
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