Bilingual Customer Service and Sales Representative – Spanish-English
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Job Description
Bilingual Customer Service and Sales Representative connecting customers with healthcare solutions. Working remotely to solve customer issues and guide them through the sales process for insurance services.
Responsibilities:
- Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
- Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to upgrade products or services
Requirements:
- Bilingual in English and Spanish
- Aptitude, self-discipline and tenacity to learn about what it takes to become a licensed insurance associate including passing the state licensing exam
- High speed internet (>25 mbps download and 10 mbps upload)
- Minimum six (6) months sales experience with strong customer service skills (empathy, compassion, listening)
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Strong computer navigation skills and experience, as this role is 100% remote
Benefits:
- FREE licensing course (and you’ll be paid for your time to boot)
- All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
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