Customer Service Representative
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Job Description
Remote customer service representative handling patient billing inquiries and high-volume calls for Conifer Health. Supporting healthcare clients while maintaining HIPAA compliance and patient confidentiality.
Responsibilities:
- Support the Customer Service Call Center for physician billing for multiple clients
- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Follow up on issues not resolved during conversations with patients or guarantors
- Answer patient calls within call center metric guidelines
- Serve as the primary source of communication for patients’ billing inquiries
- Assist patients with sensitive and confidential billing issues while supporting collection of outstanding patient balances
- Complete other related customer service duties as assigned
- Maintain professionalism and confidentiality
Requirements:
- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
- Ability to handle sensitive and confidential patient billing issues
- Ability to ensure HIPAA compliance
- Ability to adhere to work schedule and call center phone procedures
- Must be able to work in sitting position, use computer and answer telephone
- Ability to travel
- Must obtain and provide confirmation of required vaccinations and screenings, as applicable and permitted by law
Benefits:
- Position may be eligible for a signing bonus for qualified new hires, subject to employment status.
- Conifer observed holidays receive time and a half.
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program
- Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
- For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.
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