Customer Support Consultant, Fluent English, French
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Job Description
Customer Support Consultant providing French- and English-language support for SupportYourApp’s global technology clients. Resolving customer issues through email, chat, and phone in a fully remote role.
Responsibilities:
- Deliver customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to ensure efficient issue resolution
- Handle sensitive customer data with care and security
- Apply customer happiness practices
- Maintain deep understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
- Solve problems, ensure customer satisfaction, and deliver outstanding service
Requirements:
- Fluency in French and English (C1 or higher), both spoken and written
- At least 6-12 months of experience in customer support
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
- CV must be submitted in English
- Specific benefits and conditions may vary depending on engagement terms; independent contractors may not be eligible for all benefits
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
- Personal computer requirement and stable internet connection may support home-office work; equipment provision is not explicitly offered
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