Customer Service, Booking Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote booking specialist handling customer calls and appointments for Monkey Wrench Plumbing, Heating, Air & Electric. Supporting Los Angeles home services customers through inbound and outbound communication.
Responsibilities:
- Answer inbound calls and provide friendly, professional customer service
- Make outbound calls to follow up with customers and schedule appointments
- Listen to customer needs, answer questions, and guide them toward booking
- Accurately document customer information and appointments in the CRM
- Meet booking goals while maintaining excellent customer service
- Complete and submit a voicemail exercise reading the provided customer service script
Requirements:
- Open to South Africa candidates only
- 3–5 years of customer service or appointment-setting experience, preferably in plumbing, HVAC, electrical, or home services
- Excellent verbal and written English communication skills
- Friendly, confident, and professional phone presence
- Strong organizational skills and attention to detail
- Comfortable using computers and CRM systems
- Ability to work independently in a fast-paced, remote environment
- Reliable internet connection and a professional home workspace
- Experience with ServiceTitan or a similar CRM system is a bonus
- Voicemail submission is required as part of the application
- Pre-employment background checks and drug screening are required
Benefits:
- $20-24/hour (based on experience) plus bonus opportunities
- Consistent full-time schedule
- Paid time off (PTO)
- Paid day off for your birthday
- Paid training
- Ongoing professional development
- Opportunities for career growth and advancement
- Supportive team environment and engaged leadership
Similar Jobs
Support Specialist
Support Specialist managing Zendesk tickets, device troubleshooting, and patient assistance. Supporting RPM Healthcare’s innovative remote care and patient-outcome programs.
Customer Support Specialist
Home-based customer support specialist serving U.S. healthcare and employee benefits clients. Handling member inquiries, benefit education, claims support, and CRM documentation.
Customer Service Representative
Remote customer service representative handling patient physician-billing inquiries for Conifer Health. Managing call volume, resolving billing issues, and supporting healthcare clients.
Customer Service Representative
Remote customer service representative handling patient billing inquiries and high-volume calls for Conifer Health. Supporting healthcare clients while maintaining HIPAA compliance and patient confidentiality.
Customer Support Consultant, Fluent English, French
Customer Support Consultant providing French- and English-language support for SupportYourApp’s global technology clients. Resolving customer issues through email, chat, and phone in a fully remote role.
Application Support Specialist
Application Support Specialist supporting Velixo’s Excel-native ERP reporting product for Acumatica and Sage Intacct. Troubleshooting integrations and AI assistants for finance teams.
Customer Support Manager
Customer Support Manager leading AECOM’s CTrides transportation support center. Improving customer service quality, staffing, training, QA, and automated support operations.
NetSuite Finance & Customer Support Specialist
NetSuite specialist managing financial records, reports, and discrepancies for a US-based client. Handling incoming and outgoing customer calls and follow-ups.
Customer Service Representative II
Customer service representative supporting AECOM’s CTrides transportation program. Answering customer inquiries, resolving issues, and documenting contacts across phone, email, chat, and web.
Working Student – Customer Support
Werkstudent im Customer Support bei CUBE Bikes, deutschem E-Bike-, Mountainbike- und Rennradhersteller. Bearbeitung und Dokumentation von Kundenanfragen sowie Ticketüberwachung.
HIL Support Specialist
Remote HIL Support Specialist serving customers and partners for a technology-driven home-equity credit card company. Handling welcome calls, account support, investigations, and operational escalations.
Part-Time Customer Experience Associate
Part-time Customer Experience Associate supporting Origin’s AI-native wealth management platform. Handling member and planner inquiries across email, chat, and phone.
Central Support Specialist
Central Support Specialist coordinating inquiries, records, and cross-functional requests for Medsien’s remote care management healthcare SaaS platform.
Customer Support Consultant, English C1
Remote Customer Support Consultant handling chat and email inquiries for a cloud file-sharing platform. Resolving billing, account, login, and product issues for SupportYourApp.
Client Support Specialist
Client Support Specialist executing outfitting, taxonomy, and image-editing tasks for Stylitics’ retail AI platform. Supporting enterprise retailer accounts alongside Client Success and operations teams.
Customer Service Representative
Customer Service Representative handling merchant, program, and cardholder inquiries for global fintech EML Payments. Resolving payment-service issues through inbound and outbound customer support.
Customer Care Specialist – P&C Licensed
Customer Care Specialist supporting policyholders with commercial insurance servicing, billing, and claims inquiries. Delivering remote, customer-focused support that improves retention and first-contact resolution.
Customer Service Supervisor
Customer Service Supervisor leading virtual Patient Care Advocate teams for The Cigna Group’s healthcare services. Coaching staff, monitoring performance, and improving member and client experience.
Asesor de Atención al Cliente
Asesor de atención al cliente remoto para Konecta, empresa peruana de Contact Center y experiencias. Atención a clientes de una nueva compañía telefónica en turno mañana.
Asesor de Atención al Cliente, Full Time Tarde
Asesor remoto de atención al cliente para una compañía telefónica peruana. Gestión de consultas y negociación desde Lima, Chiclayo o Piura, en turno mañana.