Bilingual Customer Service Representative, Mandarin/Cantonese
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual Customer Service Agent assisting with inquiries related to health insurance coverage and claims. Troubleshooting issues via phone, email, and chat while ensuring compliance with regulations.
Responsibilities:
- Provide guidance on provider networks, referrals and pre-authorizations.
- Troubleshoot and resolve issues related to billing, payments and coverage.
- Ensure compliance with HIPAA regulations when handling sensitive member information.
- Collaborate with internal departments to resolve complex member concerns.
- Maintain accurate records of customer interactions and resolutions in CRM systems.
- Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
- Stay updated on policies, state regulations and healthcare industry changes.
Requirements:
- Previous customer service experience, preferably in healthcare or insurance.
- Strong verbal and written communication skills in both English & Mandarin or Cantonese.
- Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
- Ability to handle high call/chat/email volumes effectively.
- Proficiency in computer applications, including CRM and customer support platforms.
- Ability to work flexible shifts, including weekends and holidays.
Benefits:
- Paid training
- A culture that celebrates YOU
- Opportunities for growth and advancement
- A team that’s got your back
Similar Jobs
Customer Experience Agent — LATAM
Customer Experience Agent managing customer support for Spanish and English users in LATAM. Handling inquiries, resolving issues, and providing feedback to the product team.
Customer Support Agent
Customer Support Agent managing user inquiries on Rips and Triumph Arcade. Troubleshooting issues and advocating for users in a fully remote role.
English Customer Service Specialist – Permanent
Customer Helpdesk Analyst providing technical support for clinical systems at a major Pharma company. Delivering Level 1 support through phone, email, and ticketing for clinical systems and processes.
Korean Bilingual Customer Service Representative
Bilingual Customer Service Agent facilitating healthcare inquiries in English and Korean. Providing support through various channels while ensuring compliance with regulations.
Vietnamese Bilingual Customer Service Representative
Bilingual Customer Service Agent assisting members with health insurance inquiries via phone, email, and chat. Responsible for compliance with HIPAA and ensuring customer satisfaction.
Customer Service Call Center
Patient Advocate Representative providing first-class customer service in managing patient care and reorders. Collaborating to ensure patient satisfaction and accurate billing processes.
1st Level Support Agent – Fixed Term Contract
1st Level Support Specialist delivering customer support through tickets, phone, and chat. Enartia focuses on providing online solutions via remote work.
Application Support Specialist
Technical Application Support Specialist providing client support on escalated technical issues in software and hardware for a company that helps restaurants retail online.
Chat & Community Support Specialist
Chat & Community Support Specialist at NoGigiddy assisting users and managing community inquiries. Handling live chat support, user posts, and resolving common issues with empathy and clarity.
Chat & Community Support Specialist
Chat & Community Support Specialist managing live chat and community inquiries for NoGigiddy. Ensuring users feel heard and helping resolve their concerns effectively.
Customer Support Specialist
Chat/Email Support Specialist at Givebutter providing support to nonprofit organizations via live chat and email. Ensuring user satisfaction through effective problem-solving and timely communication.
Kundensupport, Onboarding – Finanzbranche
Support role for e-commerce clients resolving accounting issues via phone and email. Collaborating with teams to ensure customer satisfaction in a digital-first environment.
Principal Customer Support Specialist
Principal Customer Support Specialist responsible for high-level technical support at Neumo. Mentoring junior staff and ensuring customer satisfaction through expert problem-solving and collaboration.
Intake & Customer Service Assistant, Spanish-Speaking
Intake and Customer Service Assistant providing exceptional service to families at BTS. Managing client onboarding and acting as liaison between families and clinical teams.
Provider Support Agent
Provider Support Agent assisting dermatology providers with patient communications and follow-up tasks. Requires communication skills and proficiency in EMR systems.
Junior Customer Support Representative – Tickets
Junior Customer Support Representative at Ruby Labs handling tickets and maintaining customer satisfaction in a remote environment.
Customer Support Specialist
Customer Support Specialist handling inquiries from Chinese-speaking clients during Canada hours. Join a financial group focused on innovation and exceptional service delivery.
Customer Support Specialist
Customer Support Specialist providing prompt support via chat, email, and phone for Mandarin-speaking clients. Responsible for ensuring high-quality service during evening shifts across UK and Canada.
Customer Support Supervisor
Customer Support Supervisor managing daily operations for support teams at Fullsteam. Ensuring high-quality customer experience and effective performance management.
Part-Time Customer Care Representative
Part-Time Customer Care Representative handling inbound customer calls for Movado Group. Resolving issues and maintaining customer satisfaction ratings in a fast-paced environment.