Bilingual Healthcare Customer Service Representative, Arabic-English
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Bilingual healthcare customer service representative supporting California consumers with benefit questions for TTEC. Resolving inquiries through calls, research, and clear guidance while maintaining quality in a remote home setting.
Responsibilities:
- Answer incoming calls from customers
- Engage thoughtfully with customers to understand their needs
- Conduct research across multiple systems to resolve questions
- Provide clear, accurate information to help consumers navigate healthcare options
- Manage a high volume of interactions while maintaining quality and professionalism
- Follow a set schedule, including designated breaks and lunches
- Report to a Team Lead
- Contribute to the success of the customer experience and the overall success of the team
Requirements:
- At least 6 months of customer service experience
- Bilingual in English and Arabic
- High school diploma or equivalent
- Strong empathy, patience, and attentiveness to customer’s needs
- Comfort working with computer systems and Windows based applications
- A distraction free, designated home workspace
- A secure, high speed wired internet connection (minimum 25 mbps)
- Webcam participation during instructor-led TTEC and client-required training
Benefits:
- Supportive of your career and professional development
- Inclusive, community minded culture where giving back is encouraged
- Access to individualized coaching
- Thousands of free courses to support your growth
- Base hourly wage starting at $22.65
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Instructor-led online training
- Webcam-enabled training and coaching sessions
Similar Jobs
Japanese/English Customer Support Agent
Customer Support Agent serving gaming, e-commerce, and tech clients remotely in Japan. Troubleshooting customer issues through email, chat, social media, and phone in Japanese and English.
Healthcare Customer Service Representative
Healthcare Customer Service Representative handling patient billing inquiries, insurance claims, payments, and account balances. Providing phone and email support remotely from the Philippines.
Teleoperador, Experiencia en Atención al Cliente
Teleoperador remoto vendiendo líneas, portabilidades y adicionales de Entel para Netcall Perú. Gestionando llamadas, ventas y registros con capacitación pagada.
Teleoperador – Atención al Cliente, Remoto
Teleoperador remoto de Netcall Perú, socio de Entel, vendiendo líneas nuevas, portabilidades y líneas adicionales. Atención a clientes, registro de ventas y cumplimiento de objetivos comerciales.
Customer Support Team Lead
Customer Support Team Lead coaching agents for Clipboard’s healthcare staffing marketplace. Monitoring performance, resolving escalations, and driving quality, productivity, and accountability.
Customer Support Team Lead
Customer Support Team Lead coaching agents for Clipboard, an app-based healthcare staffing marketplace. Monitoring performance, resolving escalations, and building an accountable, high-performing Worker Operations team.
Player Support Agent, English
Remote English Player Support Agent assisting gamers for TransPerfect Gaming, a provider of player support and gaming services. Resolving player issues, enforcing community rules, and reporting game trends across diverse projects.
Player Support Agent
Player Support Agent supporting game developers’ and publishers’ communities for TransPerfect Gaming. Resolving player issues, moderating communities, and tracking support KPIs remotely across EMEA.
Player Support Agent
Remote Player Support Agent helping gamers for TransPerfect Gaming’s global game-support services. Resolving player issues, enforcing community rules, and tracking game trends across gaming projects.
Product Support Specialist – Customer-Facing
Product support specialist helping customers use SaaS software remotely in the Philippines. Troubleshooting product issues and guiding users via phone, live chat, and email.
Customer Support Specialist
Customer Support Specialist resolving B2B clients’ SaaS issues for Traild, an AI, automation, and payments infrastructure company. Troubleshooting software and partnering with Product and Engineering to improve finance operations.
Kundenbetreuung – Finanzbuchhaltung, FinTech
Kundenbetreuung für pathway solutions’ automatisierte Buchhaltungssoftware für eCommerce-Unternehmen. Unterstützung bei Finanzbuchhaltungsproblemen und Verbesserung der Kundenzufriedenheit per E-Mail und Video Call.
Online Chat Support Agent
Online Chat Support Agent handling fast, accurate customer conversations for a UK business. Resolving product, account, and order queries remotely from South Africa during UK business hours.
Customer Experience Manager, Federal – Splunk
Customer Experience Manager driving Federal customer adoption, value realization, and renewals for Cisco Splunk’s security and observability platform. Leading strategic customer plans, executive engagements, and AI-enabled optimization across U.S. accounts.
Armenian-English Bilingual Healthcare Customer Service Representative
Bilingual healthcare customer service representative supporting California consumers with benefit questions for TTEC. Resolving inquiries through calls, research, and clear guidance while working remotely from home.
German Speaking Customer Service Agent
German-speaking customer service agent supporting customers remotely in Greece for Mercier Consultancy Group, an international recruitment and BPO firm. Handling multilingual customer inquiries, resolving issues, maintaining CRM records, and meeting service quality standards.
French Speaking Customer Service Agent
French-speaking customer service agent supporting clients remotely in Greece for Mercier Consultancy Group, a European recruitment and BPO firm. Handling enquiries across phone, email, and live chat while maintaining CRM records and service-quality targets.
Finnish Speaking Customer Service Agent
Finnish-speaking customer service agent supporting clients via phone, email, and chat from Greece. Resolving issues, maintaining CRM records, and meeting customer satisfaction targets.
Estonian Speaking Customer Service Agent
Estonian-speaking customer service agent supporting clients remotely for Greece-based recruitment and BPO firm. Handling phone, email, and live-chat enquiries while recording cases in CRM systems.
Customer Service Agent, Danish
Danish-speaking customer service agent supporting customers remotely in Greece for Mercier Consultancy Group, an international recruitment and BPO firm. Handling phone, email, chat, CRM records, issue resolution, and customer satisfaction KPIs.